Service Management Solutions

IT Service Management Solutions from BMC enable organizations-from small service desks to geographically distributed enterprises-to automate support tasks, boost productivity, meet rapidly changing business needs, and monitor and manage the business processes involved in the delivery of IT services. Acknowledged as the market leader, our solution provide an optimum combination of functionality and flexibility, enabling organizations to leverage best practices while also adapting to support unique and changing requirements.

BMC Remedy ITSM (IT Service Management) for the Enterprise delivers comprehensive, ITIL-compatible solutions to help enterprise organizations align IT with overall business goals through proactive management of assets, change, and service level agreements. It targets Enterprise customers with larger IT staff and complicated needs.

BMC ITSM Express (IT Service Management Express) helps growing organizations meet the demands of service, security, and performance through IT Infrastructure Library (ITIL) best practices. BMC Service Desk Express Suite is the foundation for this modular solution, developed by the market leader in IT Service Management specifically for the needs of the midsized business, or a department within an enterprise that needs a mid-market solution.

ITSM Express Solutions

BMC ITSM Express provides a modular IT Service Management solution with out-of-the box integration between BMC Service Desk Express Suite and other BMC ITSM Express products. This innovative mid-market solution delivers real value by aligning IT with your business so that you can:

  • Gain control and reduce the cost of service management processes through automation
  • Optimize resource utilization with performance monitoring and event management
  • Reduce risk and improve compliance through automation and reporting

BMC Service Desk Express Suite

BMC Service Desk Express Suite is a powerful solution that offers incident tracking, asset management, and problem-resolution tools for every aspect of your organization. BMC Service Desk Express Suite has unsurpassed flexibility, allowing you to customize the product to fit the unique characteristics of your business. These tools install seamlessly and work smoothly with your existing environments, and are designed to deliver results instantly while growing with your business for years to come.

Why Soft Solutions Limited (SSL)?

Soft Solutions Limited (SSL) founded in 1994, has emerged as one of the leading IT solutions and consulting companies in Nigeria.

SSL helps customers address enterprise challenges by providing comprehensive solutions that combines innovative models and technologies with passion to solve business problems.

We deliver technology solutions that are cost effective, easy to use and adaptive to enable next level growth. Our solutions provide the platform for an agile ICT environment that drives an organization towards set objectives. They instantly transform any organization and deliver visible return on Investment.

At SSL, we are pragmatic consultants who bring an implementation perspective to all our work. We realize that elegant solutions are meaningless unless they can be translated into sustainable business value.

Soft Solutions Limited is a partner with BMCsoftware. BMC offers a unified Business Service Management (BSM) platform that simplifies and automates IT processes across distributed, mainframe, virtual and cloud-based environments. The solution improves decision-making and manage workflow. With BMC, SSL provides clients with solutions like BMC-SDE, Remedy force etc.

For more information on BMC Software or any other IT Solution and service, email or

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